Ensure that all contact information is complete and that you have included detailed information for every piece of equipment you are sending.
Provide a proper defective description (“not working” is not an acceptable description).
If more than one box, please indicate which box number the equipment is in. (box 1, box 2, box 3, etc. – courier labels are based on weight and specific box number)
Submit the RMA request form to CMT by email to RMA@CMTGroup.com.
CMT will contact you if additional information is required.
Once the RMA is approved, CMT will reply by email. You will also receive a separate email from FedEx with the required prepaid box labels.
FedEx labels come from an @fedex.com email address so please check spam folders as needed.
Make sure to properly box the items. (Items damaged in shipping will be billed to the fleet – make sure not to put too many items in one box, make sure that each item is properly protected).
Please complete the RMA procedure at least every two to four weeks, even if you only have a few items.
Print the approved RMA message and include a copy in each box you are sending to CMT.
NGP customers should never use new equipment as service equipment.
